Aquarium Emergencies? We're Here for You - 24/7

Dallas North Aquarium understands that aquarium emergencies don't adhere to a 9-to-5 schedule. That's why we are proud to offer a dedicated 24-hour emergency service to provide immediate assistance when the unexpected happens and the well-being of your aquatic ecosystem is at risk.

Whether it's a sudden equipment malfunction, a drastic change in water parameters, a suspected leak, or any other critical situation threatening your fish and invertebrates, our experienced team is on call around the clock to provide expert guidance and, when necessary, on-site support.

What constitutes an Aquarium Emergency?

An aquarium emergency is any sudden and critical situation that poses an immediate threat to the health and safety of your aquarium inhabitants or the integrity of your system. This can include (but is not limited to):

• Sudden and significant changes in water parameters

• Critical equipment malfunctions (heater overheating/failure, filter breakdown)

• Leaks or structural damage to the tank

• Accidental introduction of toxins

• Sudden and unexplained mass die-offs

• Electrical hazards

• Fish exhibiting severe and acute distress

When you face an aquarium emergency, don't hesitate to call Dallas North Aquarium immediately at (972) 492-6165, any time, day or night. 

Our rapid response team is equipped to assess the situation, provide immediate advice over the phone, and dispatch a technician to your location.

Rest assured that with Dallas North Aquarium's 24-hour emergency service, you have a dedicated partner to help you navigate even the most critical aquarium situations, providing you with peace of mind knowing that expert help is always just a phone call away.