Refund Policy

Livestock-

We offer a 48-hour guarantee on livestock from the purchase date (excluding items marked "no warranty"). For any issues within this period, please return the livestock and provide a separate water sample for testing. If your water parameters are suitable, we will gladly offer a replacement or store credit.

Please note, our guarantee does not cover losses due to aggression from existing tank mates or poor water quality in your aquarium.

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Retail Dry Goods Refund Policy

We want you to be completely satisfied with your dry goods purchase. If for any reason you are not, we offer the following refund options:

• In-Store Credit: You may return dry goods within 14 days of purchase for full in-store credit.

• Credit Card Refund: You may return dry goods within 14 days of purchase for a refund to the original credit card used. Please note that a 7% restocking fee will be applied to all credit card refunds. This fee covers transaction and processing costs.

Conditions for Returns:

• Items must be returned in their original, unopened, and undamaged packaging.

• Proof of purchase (receipt or DNA Account with purchase history) is required for all returns.

How to Return:

• Please bring the item(s) and your proof of purchase to our store during our regular business hours.

• Our staff will inspect the item(s) and process your return according to your chosen option.

Important Notes:

• The 7% restocking fee for credit card refunds will be deducted from the original purchase price.

• In-store credit has no expiration date.

Printful Merch-

Please follow Printful's return policy on all DNA Merch.

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